FAQ

Who is the ideal client for the Re-Introduce Yourself Package?

This package is great for someone who has launched their business previously yet invested minimally in their overall branding before now. It is also great for people wanting to add a new product or refresh their branding. The purpose of offering one niche package is to streamline services and allow for a quick service that does not require a lot of back and forth and decision-making. You know exactly what you are getting up front and you make all the choices beyond that. Your schedule is not interrupted by months-long order processes that constantly interrupt your work flow.

But am I really an ideal client after that?

If you can follow directions, are organized and professional when doing business and communicate all information/preferences in advance, you will likely be a good client. Otherwise, you may not be a good fit and may become frustrated during the process. Remember, its all about the soft life over here. Protect your peace and mine and as the famous reels say “Unh Uhn ,Get somebody else to do it!” 😉

Do you design websites?

No, we no longer offer website design but you can use your graphics on your existing or new website.

If I have some of the items in the package already, can they be swapped out for other things?

No. The package can not be broken up in any way. We recommend you find another designer who sells these items individually and purchase accordingly and as needed. If you place an order you will receive all items and invoiced for the full package.

Can I just use photos from my phone?

No. We can only work with professional, hi-res photography and recommend you invest in a branding photo shoot with a photographer of your choice.

Do I need to provide any content?

Yes. You are responsible for all content submission and you should have this ready to go upon placing your order and paying your invoice.

Can I have a consult call?

Yes, while most answers to questions can be found on the website or via email, some may still want a call. Consult calls are $75/per 30 minutes. Why so much? Because my time has been wasted repeatedly on consult calls. Consult calls are not the easy way out of reading and should not be used as such. I am not even going to hold you-If you already know that you can’t communicate effectively via email then AC is not the choice for you. Being tied to a phone is not the way I want to spend the last half of my life ya dig?

What should my content include?

Everything! Well, maybe not everything but honestly your content should include any information you want placed on the graphics. This includes your contact information (address and email), social media username, any branded or direct quotes related to your business etc.

I’m ordering something else, do the general rules still apply?

Yes.

Do I get the editable files at the end of the project?

No. You will only receive the final file(s) related to your project. If you have questions about what file formats you receive and it’s not noted, please inquire prior to placing your order.

Do I have to pay the entire invoice upfront?

Yes, the entire invoice is due at once.

How quick can I get my graphics?

Please allow 5-10 business days depending on the project. You will be kept up to-date on all timeframes. You can pay an additional $100 RUSH fee if you need items in shorter time periods.

Can I come back and order more branded graphics later?

Yes. Once you have purchased the RY Package there will be options to purchase additional graphics extended to you as a former RY client. Also, note you will receive several blank branded backgrounds as a courtesy to use on popular platforms like Canva.

Can I get a refund if I change my mind?

No. We do not offer refunds once payment is made. There are no exceptions to this so please do not inquire about such. Once a payment is made, you have 48 hours to provide all required information. We strongly recommend you submit all info prior to payment. If information is not received, your order will be cancelled and no refunds will be granted.

Are there any other options for add-ons?

Add-on offerings may change in the future. You can inquire during your initial inquiry about what you have in mind.

FAQ