READY TO PLACE YOUR ORDER?
*OCTOBER 2016 Update: All quick turnaround times apply to premium clients only. Other turnaround times are 48-72 hours.
–Do not use this form to inquire or ask questions. There is a contact page for inquiries etc. Be sure the information is not already presented on the website.
– Submit a complete order AND BE READY TO PROCEED. (you will get a submit confirmation on screen as well as an email of your order). If you are still gathering details, please wait to submit your order when you are ready. We will not follow up on incomplete orders and they will be disregarded after 24 hours. Regular submittal of orders with no payment, contact etc. results in discontinuation of services and negative account standing with AM.
-You must be actively available to make invoice payments, have a consult call if requested and approved and review your samples for revision or approval. If you will not be available please do not submit at this time. AM’s turnaround is fairly swift and to ensure a streamlined order, you will need to be able regularly available (often daily)to be able to review files from a PC.
–Do not submit until you are ready to be invoiced. Invoices are due when sent so if you do not have funds available do not place your order. Your orders will be cancelled after 24 hours and there will be a fee for reinstatement should we decide to do so. Disregarding invoices and payment requests will result in discontinuation of services and negative account standing with AM. Again do not submit orders if you are not ready to proceed immediately.
First time or long-term clients may request a phone consultation if needed with their order or via email to firstname.lastname@example.org. We are available Mondays 3 – 6 PM and Thursdays 2-6 PM Eastern Standard Time. Times outside of this can be requested to fit your schedule and fees still apply. Missed consults will not be rescheduled and remember these calls are for you-not for us so be sure to have questions and utilize when needed and as needed. There is a $35 per 30 min fee/$35 minimum non-refundable fee. You will be invoiced prior to call.
–Final files are typically sent the same day of approval (based on business hours). If you do not have your finals within 48 hours of close, please check your spam or regular email for Dropbox shares or emails.
Do not send information in duplicate–if you enter it on the order form do not send as attachment and vice versa. You also do NOT need to submit separate orders for items being ordered at the same time. Just use options given (bulk, misc. or other as available) and submit information. Be sure your information is complete! Include ALL transparent logos and photos –even those AM designed- with your order as needed.
Sometimes placing an order can be time consuming when you do so often with AM. So now based on your volume of orders you can potentially have access to express order AND long-term clients (with permission only) may use the super express order. Unless your personal information has changed you can skip all the basics. (available only to current consistent high-volume clients)